Shipping, Pickup & Delivery

Shipping is limited to eligible destinations within the United States; we do not offer international shipping. Available delivery destinations are identified at checkout before payment. We cannot accept a delivery order for an address outside our supported shipping area.

If pickup is offered for your items, choose it at checkout to avoid shipping charges. Wait for our ready-for-pickup notification before visiting. Bring your order confirmation and, if requested to protect your order, a valid photo ID. Pickup is at Artiste Hair Studio, 195 East Main St., Milford, MA 01757.

USPS is our primary shipping carrier. Shipping rates depend on the destination, package weight and dimensions, and the service available. Your shipping charge, any applicable taxes, and the final order total are shown before you pay. We do not add a separate card-processing surcharge. We will not charge an undisclosed shipping or payment fee after checkout.

USPS Ground Advantage generally has an estimated transit time of 2–5 business days for eligible domestic packages, after USPS receives the shipment. Actual delivery varies by destination and conditions; transit estimates are not guaranteed and do not include our processing time.

Estimated processing and dispatch dates will be provided before an order is accepted. Printed gift certificates require staff preparation, signature, and the studio stamp before mailing, so they may need extra handling time. Delivery estimates begin after dispatch, not at checkout.

If we cannot ship within the stated time (or within 30 days when no time was stated), we will contact you about the delay and offer the choice to accept a revised time or cancel and receive a prompt refund, as required by law.

We provide a USPS tracking number when the selected shipping service offers tracking. Please verify your delivery name and address before ordering. Contact us as soon as possible about an address error; changes may not be possible after dispatch. Any additional reshipping cost due to a customer address error will be explained before it is charged.

If your delivery is delayed, lost, damaged, or marked delivered but missing, contact us with your order number. We will review tracking information, work with USPS as appropriate, and explain replacement or refund options consistent with your consumer rights.

When available and selected at checkout, printed gift certificates are prepared for studio pickup or USPS delivery; digital gift certificates are emailed to the specified recipient after payment and issuance checks. Each certificate has one unique reference and one balance.

Gift certificates are sold at their stated face value without a separate card-processing surcharge. USPS postage, if applicable, and the final order total are displayed before payment. Required information is provided with the certificate or its accompanying documentation.

Please read our Returns, Refunds & Cancellations Policy for eligibility, refund methods, return shipping responsibility and order cancellations. For help, call (508) 473-3700, email contact@artistehairstudio.com, or use our Contact Form.